STANDARD 9-14 US / 41-49 EUROPE
When it comes to the development of our products, we at Cabrinha put safety above all things.
A manufacturing defect has been discovered in the production of our 2014 Hydra Series H2 backless bindings. Owners of all 2014 H2 backless bindings (STANDARD SIZE ONLY)(KB4H2BDSL) purchased before December 30, 2013 should contact us to receive a new upgraded pair of the H2 backless bindings.
We have discovered a limited number of cases where the screw fastening the upper foot strap to the chassis doesn’t meet our minimum test requirement for load. This is due to incorrect installation by Cabrinha’s supplier. There is a small possibility that the upper can pull away from the chassis connection.
We have taken remedial action and modified the manufacturing process and rectified all H2 systems.
The upgraded H2 backless binding has been available at our store since January 2014. The upgraded bindings will carry a green dot sticker on the base of the packaging.
Please contact us directly at email@example.com and we will work with you to provide you with the upgraded H2 binding system.
Cabrinha Kites has always placed quality and the safety of our customers upfront in all our product development efforts.
Your safety—and your loyalty—are our top priorities. If you have any questions or concerns please feel free to contact us directly at firstname.lastname@example.org.